A Guide To Becoming Customer Representative From Home

by | December 16, 2018 | Making Money

Become a Customer Representative from Home

Today, companies are increasingly hiring people to work from home as customer service agents or representatives. The vast majority of customer service jobs are in the call center service field. Companies regularly turn to home-based workers in a bit to cut operating costs.

Working from home allows workers to be more productive since they have fewer distractions compared to in-house employees. Working from home as a customer service representative is an excellent way to earn some extra money, whether you are a stay-at-home parent, retiree, teen, or student.

Companies look for people with certain traits to work as their customer service representatives. The following is an in-depth look into what becoming a customer representative from home entails including the skills needed, tools required, and where to find such jobs.

Skills Needed to Work as a Customer Service Representative

Customer service representatives are on the front lines of customer service and are entrusted with the task of appeasing and pleasing customers. Agents should be versatile and equipped with a strong set of skills to handle the complexity of the job. Here are some of the skills a customer service representative needs to master to deliver the best service possible:

Knowledge of services and products

  • Empathy
  • Willingness to go the extra mile
  • Adaptability
  • Organization
  • Positive attitude
  • Clear communication
  • Patience

The customer service skills listed above should be continuously learned and refined to deliver great customer experiences. A combination of motivation and training to learn such skills allows agents to deliver the best service to promote long-term brand loyalty.

Technical Requirements

A dedicated, quiet work environment is needed to take inbound calls. Technical requirements for being hired as a customer service representative vary depending on the requirements of the company. However, some essential items you need to work as a customer service representative from home include:

  • A good computer running one of the latest operating systems e.g. Windows 10
  • A good quality phone headset with noise-canceling
  • High speed and reliable Internet connection
  • A dedicated landline phone without call forwarding and voicemail features

How Much Can You Expect to Earn?

The pay for customer service representatives varies greatly for every job, depending on your level of experience, whether you work full-time or part-time, and the companies hiring. The pay ranges between £17,000 and £27,000, with £21,000 being the average. If you are just starting out, don’t expect the pay to be great. You can check out different companies to find out what they offer for every job.

Working as a Customer Service Representative from Home

If you are hired as an independent customer service representative, you will have the benefit of working on your own terms. However, it is important to remember that you will have to manage your own taxes and time. Still, many people prefer this option due to the flexibility it offers.

Top Companies That Offer Work at Home Customer Service Jobs

You will find a list below of some of the best companies that hire people to work as independent customer service representatives. However, it is worth remembering that some of the companies hire people from specific countries. So, ensure that you check out which ones are hiring in your country.

While the vast majority of companies hire independent customer service representatives without benefits, some provide benefits. So, if you need a job with benefits, it is worth looking for the companies that actually offer them.

Final Thoughts

Working from home may be your dream, but if you lack the proper mindset, personality, or environment, it can be a nightmare. The information, tips, and advice on becoming a customer representative from home provided here should help you realize your dream.

Working from home has a customer service representative is a great way to earn some extra money. Follow the tips and advice provided here and check out the companies listed here if you want to become a customer representative from home.

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